Question 1

Redeemly + Klaviyo Guides

Accepted Answer

Klaviyo Setup Guide

Redeemly offers seamless integration with Klaviyo, enabling merchants to synchronize customer store credit balances directly with their email marketing platform. By connecting these two powerful tools, businesses can:

Sync Customer Balances: Effortlessly transfer store credit and loyalty activity data from Redeemly into Klaviyo for a unified customer profile.
Trigger Automated Flows: Launch email campaigns and automated workflows based on loyalty-driven events, such as earning and redeeming credits.
Segment Audiences: Leverage loyalty data to build dynamic segments in Klaviyo, allowing for tailored, more engaging communications.

>> HOW TO GET RESULTS FROM EMAILS

This is the differences between a campaign that fails and one that makes $1000's

Add call to action buttons and links: Encourage customers to spend their credits
**Automatically Open the Credit Launcher: ** Make it easy for repeat/returning customers by adding ?redeemlyopenlauncher=true to the end of your store URL to automatically open the store credit launcher. >> learn more here
Keep Credit Notification Emails Simple: Communicate credit details clearly without overwhelming your customers.
Include a Credit Balance Block in Every Email Header: Make sure customers can easily see their balance in every email.
Use Expiry Dates for Scarcity: Encourage action by

Question 2

Terms of Service and Privacy Policy

Accepted Answer

Terms of Service and Privacy Policy

Last Updated: 22nd January 2025

This document combines the Terms and Conditions ("Terms") and Privacy Policy ("Policy") for the Redeemly app ("App"), a software-as-a-service (SaaS) platform provided by Monster Apps LTD ("we," "our," "us") through Shopify. By accessing or using the App, you ("User," "Merchant," "Customer") agree to be bound by these Terms and consent to the processing of your personal data as described in our Privacy Policy. If you do not agree to these Terms, you must not access or use the App.

1. Definitions

"App" refers to the Redeemly loyalty cashback application, available for use by Shopify merchants.
"Customer" refers to any individual who engages with a Merchant’s store and earns store credits via the App.
"Merchant" refers to a Shopify store owner who uses the App to offer store credits and manage customer loyalty programs.
"Store Credit" refers to virtual currency issued by the Merchant within the App, which customers may redeem for discounts or purchases.
"Services" refers to the functionality provided by the App, including store credit management, loyalty programs, and reporting.

- "Personal Data" refers to any information that relates to an identified or identifiable individual, such as email addresses and usage data.

2. Acceptance of Terms

By using the App, you acknowledge and agree to these Terms, which are legally binding. If y

Question 3

How to auto open launcher?

Accepted Answer

How can I auto-open the Redeemly credit back launcher when a customer visits my website?

A great way to draw attention to your Redeemly cashback offer is by automatically opening the launcher when a customer visits your store. To achieve this, simply add the following parameter to your store's URL: `?redeemlyopenlauncher=true

Example:

If your store's URL is https://www.yourstore.com, you would update the link to: https://www.yourstore.com?redeemly_open_launcher=true This will trigger the launcher to open automatically, allowing customers to immediately see the cashback offer.

|| Tip: When communicating with repeat customers, a good practice is to open the launcher automatically during their store visit. This will instantly display available credit they can use on their current order, encouraging them to redeem their rewards and increasing customer engagement.

Question 4

Credit Testing - How to run a test order on your store?

Accepted Answer

Testing Store Credit with Redeemly

Why should I test store credits in my store?

Testing ensures that store credits are being applied correctly to customer accounts and that all associated notifications and processes are working smoothly before launching your program. It helps confirm that everything from credit issuance to redemption is functioning properly.

How do I test credits are being applied?

For a step-by-step guide on testing store credits, watch this video.

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Navigate to your store’s order section and create a test order.
Add products to the cart that will allow the storewide offer’s credit to be unlocked.
Add your own customer account (preferably using your business email) to the order.
Mark the order as paid, then check the customer account to confirm the credit has been applied.

What if I have a holding period set for store credits?

If you have a holding period set in your storewide program, it will apply during the test. For testing purposes, it’s recommended to temporarily reduce the holding period to zero days so that credits are instantly available for use, and then revert it back afterward.

How do I ensure credit is applied correctly to the customer account?

After creating the test order and marking it as paid, navigate to the customer’s account and verify that the credit appears. If successful, you’ll see the s

Question 5

Redeemly + Monster Cart Setup Guide

Accepted Answer

Full setup guide for Redeemly (store Credit) and Monster Cart

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Question 6

Analytics Dashboard

Accepted Answer

Analytics Dashboard - See screenshot below for reference

Credits Rewarded

Sales Influenced (A$142,993.14): This is the total sales amount influenced by the credit rewards issued to customers.
Orders Influenced (432): The number of orders in which customers used the store credits.
Credits Rewarded (A$10,795.00): The total value of credits rewarded to customers during the selected time period.

Powerful Insights

Credit AOV (A$331.00): The average order value of orders where credit was rewarded, typically much higher than traditional discount offers.
Actual Given Discount (0.46%): The real discount rate based on how much credit is redeemed compared to the amount of credit issued.

Credits Redeemed

Sales Influenced (A$3,183.04): This shows the sales influenced by the redeemed credits, including the credit amount applied during checkout.
Orders Influenced (20): The number of orders where customers used their redeemed credits.
Credits Redeemed (A$655.00): The total value of credits redeemed by customers during the selected time period.

How often is the data updated?

The data is refreshed every 60 minutes, providing you with up-to-date insights on how credits are influencing your sales and customer behavior.

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