Last updated: 4 September 2026

This document is a contract between Monster Apps LTD ("Monster Apps", "we", "us") and the business that installs the Redeemly application ("you", the "Merchant"). Redeemly (the "App") is a Shopify application that lets Merchants reward their customers with Shopify store credit. By installing or using the App you agree to these terms.

Part A sets out the Terms of Service. Part B is our Privacy Policy and explains what personal data we process, why, where, with whom, and for how long. Both parts apply together.

If you install the App on behalf of a company, you confirm you have authority to bind that company.

Part A. Terms of Service

1. Definitions

• Shopper means a customer of your Shopify store who earns or spends store credit through the App.
• Store Credit means Shopify's native store credit, held on the Shopper's customer account in your store. The App issues, schedules and adjusts Store Credit through Shopify's APIs. Store Credit is issued by you, not by Monster Apps.
• Program means any rewards mechanism you configure in the App, including cashback on orders, referral rewards, review rewards, campaigns targeting customer segments, and abandoned checkout rewards.
• Third-Party Services means services you choose to connect to the App, such as Klaviyo, Omnisend, Attentive or Judge.me.

2. Eligibility and account

You need an active Shopify store to use the App. There is no separate Redeemly account. Access is through your Shopify admin, and anyone with staff access to your store can act in the App on your behalf. You are responsible for who has that access. You must be at least 18 years old and able to enter into a binding contract.

3. Your Programs

You design and control your Programs: which orders earn credit, how much, when it is paid, whether it expires, who is eligible, and the wording of any customer-facing message. The App provides the tools; it does not decide these rules for you.

You are responsible for making sure your Programs, including any expiry rules, referral incentives and customer messages, comply with the laws of every country you sell into. Rules on gift cards, store credit expiry, promotions and marketing consent differ by jurisdiction, and some do not allow credit to expire.

4. Store Credit

Store Credit lives in Shopify, not in the App. Shopify's own terms govern how Store Credit can be redeemed and refunded. The App reads and writes Store Credit through Shopify's APIs and shows balances and history to you and to Shoppers.

If you uninstall the App, Store Credit already issued stays on Shoppers' accounts in Shopify. Scheduled credits that have not yet been paid, and any expiry rules managed by the App, stop being processed.

The App's balance figures are taken from Shopify and are provided for information. Shopify's records are authoritative.

5. Referral program and fraud checks

The referral feature gives each Shopper a personal link and code. The App never contacts a referred person directly. A referred person joins only by visiting your store through the link and entering their own email address.

The App runs automated checks to detect self-referrals and abusive signups, using signals such as email similarity, disposable email domains, IP address and signup velocity. Rewards may be held for review or declined as a result. These checks reduce abuse but do not guarantee it will not occur. You decide how to handle flagged referrals in the App and you remain responsible for the rewards you issue.

6. Emails sent on your behalf

If you enable customer notifications, the App sends emails to Shoppers on your behalf, for example when credit is rewarded, scheduled, or about to expire. You control which notifications are on, their content, and whether they go to all Shoppers or only to those who have subscribed to marketing. You are the sender of these emails for legal purposes and are responsible for having a lawful basis to send them. We send them through the email delivery provider listed in Part B.

7. Third-Party Services

You may connect Third-Party Services to the App. When you do, the App sends data to that service, such as a Shopper's credit balance or referral link, so that you can use it in your own campaigns. Your use of any Third-Party Service is governed by that service's terms, and you are responsible for how you use the data once it is there. We may change or stop supporting a Third-Party Service integration with reasonable notice.

8. Fees and billing

Fees are charged through Shopify Billing and shown on the App Store listing and in the App's billing page. Every store gets 200 orders processed by the App per 30-day billing cycle at no charge. Above that, a monthly tier applies based on the number of orders the App processes in the cycle, as shown in the App's billing page at the time you approve the charge in Shopify.

Fees are billed in advance for subscriptions and in arrears for usage, in 30-day cycles, and appear on your Shopify invoice. All fees are exclusive of taxes. Fees are non-refundable except where the law requires otherwise or we agree in writing. You can stop future charges at any time by uninstalling the App. Charges already incurred in the current cycle remain payable.

We may change our prices. We will give at least 30 days' notice through the App or by email before a price change applies to you.

9. Acceptable use

You must not:

• use the App to break the law, including consumer protection, promotions and privacy laws;
• use the App to issue Store Credit fraudulently or to launder value;
• attempt to access other merchants' data, or interfere with the security or operation of the App;
• reverse engineer, copy, resell or sublicense the App;
• send unsolicited messages through any feature of the App.

We may suspend or limit access to the App, without liability, while we investigate a suspected breach of this section.

10. Our service commitments

We aim to keep the App available and accurate but we do not promise uninterrupted or error-free service. The App depends on Shopify and on other providers we do not control. We may change, add or remove features. If we remove a feature you rely on, we will try to give reasonable notice. Features marked as beta or early access are provided as-is and may change or be withdrawn without notice.

11. Intellectual property

The App, its code, design, documentation and trademarks belong to Monster Apps or our licensors. You receive a limited, non-exclusive, non-transferable licence to use the App with your Shopify store for the duration of these terms. You keep all rights in your own store content and data. If you send us feedback or suggestions, we may use them without obligation to you.

12. Warranty disclaimer

Except as expressly stated in these terms, the App is provided "as is" and "as available". To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose and non-infringement. You are responsible for checking that the App suits your needs and your legal obligations.

13. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for any loss of revenue, profit, business, data or goodwill, or for any indirect or consequential loss, arising out of or in connection with the App. Our total liability to you for all claims in any 12-month period is limited to the greater of the fees you paid us for the App in that period and GBP 100.

14. Indemnity

You will indemnify Monster Apps against claims, losses and costs arising from your Programs, your customer messages, your breach of these terms, or your breach of any law, including data protection and marketing law.

15. Term and termination

These terms apply from the moment you install the App until you uninstall it. We may terminate or suspend your access if you breach these terms, if Shopify requires it, or if we stop offering the App, in which case we will give reasonable notice where we can. Sections 4, 11, 12, 13, 14, 17 and 18 survive termination. What happens to your data after uninstall is described in Part B, section 25.

16. Changes to these terms

We may update this document. If a change is material we will notify you in the App or by email at least 14 days before it takes effect. Continuing to use the App after that date means you accept the updated terms. If you do not agree, uninstall the App before the change takes effect.

17. Governing law and disputes

These terms are governed by the laws of England and Wales. If we have a dispute, please contact us first so we can try to resolve it informally. If that fails, the courts of England and Wales have exclusive jurisdiction, except that either party may seek an injunction in any court to protect its intellectual property or confidential information.

18. General

This document is the entire agreement between us about the App. If any part is found unenforceable, the rest remains in force. You may not assign these terms without our written consent. We may assign them to a successor of our business. Neither party is liable for delays caused by events outside its reasonable control. Nothing in these terms creates a partnership or agency between us. Shopify is not a party to these terms.

Part B. Privacy Policy

19. Who is responsible for what

Shopper data. You, the Merchant, are the controller of your Shoppers' personal data. When the App processes that data to provide the service, Monster Apps acts as your processor and processes it only on your instructions, as expressed through your use of the App. Shoppers who have questions about their data should contact the store they bought from. We will help you respond.

Merchant data. Monster Apps is the controller of the data we hold about you and your staff as users of the App, such as your store domain, contact email, plan, and how you use the App.

20. What we process and why

Shopper data received from Shopify when you install the App and while it runs:

Shopper data created by the App:

Merchant data:

Legal basis. For Shopper data we act on your instructions as your processor. For Merchant data we rely on performance of our contract with you, and on our legitimate interest in improving and securing the App and in telling existing customers about relevant features. You can opt out of product emails at any time using the link in the email.

21. Storefront widgets and cookies

The App's storefront widgets show Shoppers their balance and referral link and let referred visitors sign up. To do this they store a small amount of data in the Shopper's browser, such as the referral code they arrived with and widget display state. We do not use advertising cookies and we do not track Shoppers across other websites. The referral signup form is protected by Google reCAPTCHA, which is subject to Google's privacy policy.

22. Who we share data with

We use the following providers to run the App. Each processes data only to provide its service to us.

Services you connect yourself. If you connect Klaviyo, Omnisend, Attentive or Judge.me, the App sends Shopper data to that service on your instruction, for example balance and referral link as profile properties, and receives review events from Judge.me. Those services are your own processors under your own agreements with them. Disconnecting an integration in the App stops further sharing but does not delete data already sent.

We do not sell personal data. We may disclose data when required by law or to protect our rights, and to a successor if our business is sold.

23. International transfers

Monster Apps is established in the United Kingdom. Several providers above store data in the United States. Where data leaves the UK or the European Economic Area we rely on the provider's data processing agreement, which incorporates the EU Standard Contractual Clauses and the UK International Data Transfer Addendum, or on an adequacy decision where one applies. You can ask us for details of the safeguards in place.

24. Security

Data is encrypted in transit using TLS and at rest by our hosting provider. Credentials for connected services are stored encrypted. Access to production data is limited to the people who need it to run the App and is protected by multi-factor authentication. Each Merchant's data is isolated so that one store cannot read another's.

If we become aware of a personal data breach affecting your Shoppers, we will notify you without undue delay and in any case within 48 hours of becoming aware, with the information you need to meet your own obligations.

25. How long we keep data

Backups held by our hosting provider are overwritten on their normal cycle.

26. Your rights and your Shoppers' rights

Depending on where you are, you or your Shoppers may have the right to access, correct, delete, restrict or port personal data, and to object to processing. Shoppers should raise requests with the Merchant, who can use Shopify's customer data request and erasure tools; Shopify forwards those to us and we act on them. Merchants can also contact us directly. Merchants can contact us directly at the address below. You also have the right to complain to the UK Information Commissioner's Office or to your local data protection authority.

27. Children

The App is not directed at children and we do not knowingly process data of anyone under 16 except as part of a Merchant's customer records.

28. Changes to this policy

We will post updates here and, for material changes, notify you in the App or by email. The date at the top shows the current version.

29. Contact

Monster Apps LTD
Company number 12642118
24-26 Arcadia Avenue, Fin009, London, N3 2JU, United Kingdom
hello@redeemly.ai

Data protection enquiries: hello@redeemly.ai

Updated on: 04/09/2026