Terms of Service and Privacy Policy

Last Updated: 22nd January 2025

This document combines the Terms and Conditions ("Terms") and Privacy Policy ("Policy") for the Redeemly app ("App"), a software-as-a-service (SaaS) platform provided by Monster Apps LTD ("we," "our," "us") through Shopify. By accessing or using the App, you ("User," "Merchant," "Customer") agree to be bound by these Terms and consent to the processing of your personal data as described in our Privacy Policy. If you do not agree to these Terms, you must not access or use the App.

1. Definitions

- "App" refers to the Redeemly loyalty cashback application, available for use by Shopify merchants.
- "Customer" refers to any individual who engages with a Merchant’s store and earns store credits via the App.
- "Merchant" refers to a Shopify store owner who uses the App to offer store credits and manage customer loyalty programs.
- "Store Credit" refers to virtual currency issued by the Merchant within the App, which customers may redeem for discounts or purchases.
- "Services" refers to the functionality provided by the App, including store credit management, loyalty programs, and reporting.
- "Personal Data" refers to any information that relates to an identified or identifiable individual, such as email addresses and usage data.

2. Acceptance of Terms

By using the App, you acknowledge and agree to these Terms, which are legally binding. If you are using the App on behalf of a business or entity, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Account Registration and Eligibility

To use the App, you must provide accurate, complete, and updated information. Merchants must have an active Shopify store, and Customers must have an account on the Merchant's Shopify store in order to earn and redeem store credits. Merchants do not need to create an additional account for the App, as their Shopify account is used to access and manage the App.

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

4. App Usage

- Merchant Responsibilities: Merchants are solely responsible for configuring and managing their store credit program, including setting the rules for credit issuance, redemption, and any expiration policies. The App does not set or customize these credit offers for Merchants. It is entirely up to the Merchant to determine and set the terms of their loyalty program, including any conditions or offers related to store credits. Merchants must ensure that their store credit program is compliant with the laws and regulations of the jurisdictions in which they are trading.

- Customer Responsibilities: Customers must provide accurate information and comply with the conditions set by the Merchant to earn and redeem store credits.

The App may include features such as credit thresholds, percentage-based rewards, and promotional campaigns, but all such features are determined and managed by the Merchant. You agree to use the App in compliance with applicable laws, Shopify's terms, and the regulations of the jurisdictions where you are trading.

5. Store Credits

- Issuance of Store Credits: Store Credits are issued based on criteria set by the Merchant, such as purchase value, product selection, or specific promotional activities.
- Redemption of Store Credits: Customers can redeem Store Credits for discounts or purchases within the Merchant's store, subject to the terms set by the Merchant.
- Expiry of Store Credits: The Merchant may set expiry dates for Store Credits, but it is the Merchant’s responsibility to verify whether the practice of setting expiry dates is allowed in the country where they are trading. In some jurisdictions, expiry of store credits may not be permitted, and Merchants must ensure compliance with local laws regarding this practice.

6. Fees

The App is provided on a subscription basis as detailed in the Shopify App Store. You agree to pay all applicable fees and charges associated with the use of the App. Fees are subject to change, and we will notify you of any such changes in advance.

7. Data Privacy and Security

We respect your privacy and are committed to protecting personal data. The collection, use, and processing of personal data is the responsibility of the Merchant, who must ensure that their use of the App complies with applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR) if they are operating within the European Union.

- Personal Data Collected: We collect personal data, such as email addresses, for the purposes of providing and improving the App, managing user accounts, and communicating important updates. By using the App, you consent to the collection and use of your personal data as described in this Policy.

- Transactional Emails: We will only send transactional emails on your behalf (e.g., order confirmations, store credit notifications) if you, the Merchant, enable these features. It is your responsibility to ensure that any transactional emails comply with all applicable laws, including GDPR and any local email regulations, in the jurisdictions where you are trading.

- Merchant Responsibilities: Merchants are responsible for ensuring that their use of the App and any personal data collected complies with all applicable laws, including those related to data protection, privacy, and email communication.

- Legal Basis for Processing: Merchants are responsible for determining the legal basis for processing personal data and obtaining the necessary consent if required.

- Data Rights: Merchants must ensure that their customers have access to the necessary rights regarding their personal data, such as the right to access, correct, delete, or object to processing.

- Data Retention: Merchants must also ensure that personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, after which it must be securely deleted unless otherwise required by law.

For more detailed information on how we handle personal data, please refer to our Privacy Policy below.

8. Intellectual Property

All content, features, and functionality provided through the App, including text, graphics, logos, and software, are the property of Monster Apps LTD and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or otherwise use any portion of the App without express permission.

9. Restrictions on Use

You agree not to:
- Use the App for any unlawful, fraudulent, or unauthorized purposes.
- Engage in activities that may harm the functionality or security of the App.
- Modify, reverse engineer, or interfere with the App’s software or functionality.

10. Limitation of Liability

To the maximum extent permitted by law, Monster Apps LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App, including but not limited to loss of revenue, data, or profits. We do not guarantee that the App will always be available, free from errors, or uninterrupted. You agree that your use of the App is at your sole risk, and we take no responsibility for any failure or malfunction of the App.

11. Indemnification

You agree to indemnify, defend, and hold harmless Monster Apps LTD, its affiliates, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of the App, including your breach of these Terms or violation of applicable laws.

12. Subscription and Payment

- Subscription Terms: The App is provided on a subscription basis, which may be billed on a daily, weekly, monthly, or annual basis, depending on the selected plan. Subscription charges are non-refundable unless required by law.
- Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless canceled by you.
- Cancellation: You can cancel your subscription through the Shopify admin panel or by uninstalling the App. No refunds will be issued for partial billing periods.

13. Free Trial

A free trial period may be offered for new users. After the trial period ends, your subscription will automatically convert to a paid subscription unless canceled before the trial ends.

14. Account Management

You are responsible for maintaining the security of your account. If you suspect unauthorized access to your account, you must notify us immediately. We will not be responsible for any loss arising from unauthorized use of your account.

15. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration under the rules of the Australian Centre for International Commercial Arbitration (ACICA), located in Queensland, Australia.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

17. Termination

We may suspend or terminate your access to the App if you violate any provisions of these Terms, including misuse of store credits, fraudulent activities, or failure to comply with legal obligations. You may terminate your use of the App at any time by deactivating your account.

18. Modification of Terms

We reserve the right to update, modify, or revise these Terms at any time. Any changes will be communicated through updates within the App or via email. Your continued use of the App following any such changes will constitute acceptance of the updated Terms.

19. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

- Email: support@monsterapps.shop
- Address: 24-26 Arcadia Avenue Launchese, City, London, N3 2JU, United Kingdom
- Company Number: 12642118
- Phone: [Insert phone number]


This is the complete, updated version of your Terms of Service and Privacy Policy with all the recent changes included. Let me know if you need any further revisions!

Updated on: 22/01/2025