Shopify Store Credit - FAQ's & Limitations

Frequently Asked Questions about Store Credits + Redeemly

1. How do Shopify store credits rewarded by Redeemly work?

Shopify store credits rewarded by Redeemly allow you to issue credits to customers based on specific actions or milestones, such as completing a purchase, reaching a spending threshold, or engaging in a promotional activity. These credits are integrated into Shopify’s store credit system, which is a payment method built into Shopify customer accounts. This means customers can use their store credits as a form of payment for future purchases directly during checkout. Redeemly helps you automate the process, ensuring that credits are issued in a way that aligns with your loyalty program, while Shopify handles the application of the credits during checkout.

2. How do I issue store credits to customers?

Store credits can be issued manually through Shopify customer accounts or automatically using Redeemly offers. For example, you can set up rules that award credits when a customer makes a purchase, reaches a spending threshold, or participates in a special promotion. Once issued, customers can use these credits on future orders as a form of payment.

3. Can store credits be used for all payment methods?

Store credits can only be applied during checkout on your Shopify online store. They are not available for use on other sales channels like the Shop app or Point of Sale (POS). Be sure to inform your customers accordingly to avoid any confusion.

4. Can customers use only part of their store credits?

No, customers must apply the full store credit amount available during checkout. If the total of their order is less than their available credit, the remaining balance will stay in their account for future use.

5. Are there any currency restrictions for store credits?

Store credits are compatible with multiple currencies. However, customers can only use credits in the same currency as the store checkout. This means if your store supports multiple currencies, store credits will be converted accordingly, but only the relevant balance will be shown during checkout.

6. Can store credits be used for subscription payments?

Customers can use store credits for their initial subscription purchase, but they are not applicable for recurring subscription payments. This limitation exists due to Shopify’s payment system.

7. How will customers be notified about store credits?

Currently, Shopify does not notify customers when store credits are issued. However, you can set up notifications through third-party apps or Redeemly’s inbuilt email system, or use integrations like Klaviyo to notify customers when their store credits are updated.

8. Can I track how customers use their store credits?

Yes, you can track store credit usage directly from the Redeemly dashboard. You’ll get insights into how customers are redeeming credits and how it impacts their purchasing behavior, enabling you to optimize your loyalty program.

9. Are store credits compatible with B2B functionality?

No, Shopify’s store credit system is not compatible with the B2B functionality. This means businesses cannot use store credits for wholesale or bulk purchasing processes within Shopify’s current framework.

10. Do I need to migrate to the new Shopify account system to use store credits?

Yes, Shopify’s new store credit system requires you to migrate to the updated Shopify customer account system. If you haven’t already made the switch, you will need to migrate your store to the new system in order to take full advantage of store credits and other related features. You can follow Shopify’s guidelines for migrating your account to ensure a smooth transition.

11. Can I set expiries on store credits?

Yes, you can set expiration dates for store credits. However, it’s important to note that different countries have varying laws regarding store credit expiration dates. Be sure to check the laws in your country before setting or modifying expiration dates to ensure compliance with local regulations.

12. Can I set requirements for spending before store credits can be used?

Currently, Shopify has not released a feature that allows merchants to set a minimum spend requirement before store credits can be used. Since store credits are a new feature, we believe that Shopify will release more options and functionalities over time, so this may become available in future updates.

13. Can I offer store credits in combination with other discounts?

Yes, store credits can be used in conjunction with discount codes during checkout. This allows customers to benefit from multiple offers, helping you increase average order values while maintaining customer loyalty.

14. What happens to store credits if I uninstall Redeemly?

When you uninstall Redeemly, customers will still retain their store credits, as these credits are stored within Shopify customer accounts. The credits will remain available for future use, and customers can continue to redeem them for purchases on your store. However, the functionality for issuing or managing new credits will be discontinued unless you reinstall Redeemly.

15. How do customers use their store credits at checkout?

To use their store credits, customers must select the "Apply Store Credit" option as a payment method during checkout. Once selected, the store credit balance will be applied to the total order value. If the order exceeds the available store credit, the customer will need to pay the remaining balance using another payment method.

Updated on: 17/01/2025