Manual Credit Sync

Manual Credit Sync

1. What does "manual credit" mean?

Manual store credits refer to credits that you have added directly by visiting a specific customer's profile in Shopify and manually adjusting their store credit balance. These credits are not issued through Redeemly’s automated rewards system.

2. Why do I need to manually sync store credits?

Store credits manually added in Shopify do not automatically sync with Redeemly. You must manually sync them to ensure they appear in Redeemly store widgets.

3. What happens if I don’t sync manual credits?

If you do not manually sync store credits:

• Customers will still be able to use the credits at checkout as they are stored in Shopify.
• However, these credits will not appear in Redeemly store widgets, meaning customers may not see their updated balance when checking available credits.

4. Will customers receive notifications when manual credits are synced?

No, store credits that are synced manually will not trigger customer notifications. If you want to notify customers, you’ll need to do so manually through Shopify, email, or other communication channels.

5. How do I sync store credits?

Use this page to sync any store credit that has been manually added to a customer's Shopify profile. This ensures their balance is displayed correctly in Redeemly store widgets.

6. Does this affect automatically issued store credits?

No, store credits issued through Redeemly’s automated rewards system are synced automatically and will appear in widgets without any manual action. These also trigger notifications when enabled.

7. How often should I sync manual store credits?

It’s recommended to sync them as soon as they are added in Shopify to ensure customers see their correct balance in Redeemly store widgets.

Updated on: 12/02/2025