How to check a customer store credit balance?

Step-by-Step:

Navigate to the Shopify Admin Panel

Go to the Customer Section

In the Shopify dashboard, go to the "Customers" section.

Search for the Customer

Type the customer's name or email address in the search bar to find their account.

View Store Credit

Once the customer account is open, navigate to their section to view the total store credit they have available.

Edit Store Credit (Optional)

To edit the balance, click to debit or credit the account.

You can also set expirations for the store credit from here.

How do I check the balance of a customer’s store credit?

To check the balance of a customer’s store credit, go to the customer section within Shopify. Search for the customer by their name or email, then navigate to their account. You’ll be able to see the total store credit available for that customer.

Can I edit the customer’s store credit balance?

Yes, you can edit the balance of a customer’s store credit. You have the option to debit or credit their account as needed, and you can also set expirations for the credit.

Will store credit added manually show up in the Redeemly system?

No, if you manually add store credit through Shopify, it will not appear in the Redeemly system. This means it won’t trigger email notifications, nor will it show up in the store's credit launcher on the website.

Can customers use store credit added manually at checkout?

Yes, customers can still use manually added store credit at checkout as they would normally, but it will not be reflected in the Redeemly system or trigger any related notifications.

Updated on: 30/01/2025

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