Credit Testing - How to run a test order on your store?

Testing Store Credit with Redeemly

Why should I test store credits in my store?

Testing ensures that store credits are being applied correctly to customer accounts and that all associated notifications and processes are working smoothly before launching your program. It helps confirm that everything from credit issuance to redemption is functioning properly.

How do I test credits are being applied?

For a step-by-step guide on testing store credits, watch this video.



- Navigate to your store’s order section and create a test order.
- Add products to the cart that will allow the storewide offer’s credit to be unlocked.
- Add your own customer account (preferably using your business email) to the order.
- Mark the order as paid, then check the customer account to confirm the credit has been applied.

What if I have a holding period set for store credits?

If you have a holding period set in your storewide program, it will apply during the test. For testing purposes, it’s recommended to temporarily reduce the holding period to zero days so that credits are instantly available for use, and then revert it back afterward.

How do I ensure credit is applied correctly to the customer account?

After creating the test order and marking it as paid, navigate to the customer’s account and verify that the credit appears. If successful, you’ll see the store credit listed in the customer’s account, which can be used on future purchases.

How do I check the store credit on the storefront?

- Go to the storefront and click on the store credit option.
- Log in to check the credit balance.
- Ensure the displayed amount matches what was applied to the customer’s account.

How can I test notifications for store credits?

After completing the test order, check your emails for notifications sent by Redeemly. The notifications will confirm the store credit’s application.

Can I just run a normal order on my store to test if store credits are working?

Yes, you can run a normal order on your store to test, but you will need to enter real card details and treat it like a regular order. If necessary, you can refund the order back to your account later to avoid any payment-related issues during testing.

What’s the easiest way to test store credits without involving money?

Run a test order, create a new customer, and mark the order as paid. This method doesn't require real payment and lets you check if credits are properly added and displayed. Alternatively, you can process a normal sale and refund it later to check the credit functionality.

What should I do if credits are not being applied correctly?

Double-check that the correct settings are applied in your storewide program and ensure that your customer account is properly added to the order. If the issue persists, consult the support team within the Redeemly for assistance.

How do I ensure customers are notified about their store credits?

Set up email notifications in the Redeemly app to alert customers when they have credits applied to their account.

Can I just add credit to a customer's account manually?

No, only credits awarded through the Redeemly system will run through its processes. Manually added credits will not trigger customer notifications and will not be displayed on the store widgets or integrated into the normal Redeemly workflow.

Can I revert changes made during testing (e.g., holding period adjustment)?

Yes, once your test is complete and you’ve confirmed that everything is working properly, you can restore any settings, such as the holding period, back to their original configurations.

Updated on: 28/01/2025